Bill Payments FAQs

Bill Payments FAQs

Q. What is my billing cycle?

A. Your billing cycle or Service Period can be found on the top right corner of the first page.

Q. When is my bill due?

A. Your bill is due on the Payment Due date stated at the top right corner of your bill.

Q. How will my bills be sent?

A. You will receive a bill ready notification via the email address provided during sign up unless otherwise requested or you can log on to our Digicel Business Portal here: https://service.digiceltt.com/digicel-business to view your last three bills.

Q. How can I pay my bill?

A. Your bills can be paid at any Digicel Stores listed below (cheque, cash, linx/credit card), VIA outlets, Sure Pay, Bill Express outlets or at the bank. Digicel Stores:

- Shirvan Plaza, Tobago

- 11C Maraval Road, Port of Spain

- C3 Centre, San Fernando

- Block F new wing, Trincity Mall, Trincity

- No.248 The Falls at West Mall, Westmoorings

- Digicel Kiosk, 2nd floor Long Circular Mall, St. James

- No.17 Movie Towne Mall, Invaders Bay

Now available online via our Digicel Business Portal: https://service.digiceltt.com/digicel-business (only authorized contacts for the company will have access to this tool.

Q: Why is my bill lower than it should be?

A: Your first bill is based on your sign up date. If your sign up date falls after the billing cycle begins, your monthly subscription fee, minutes and data for that month only will be prorated.

Q. Why is my bill higher than expected?

A. Digicel offers a range of services to best suit the needs of our customers. These services can only be added by you or if you make a request via a service representative. The following services are examples of services that can affect your bill amount:

- One Rate Roaming Plan and any associated usage from roaming

- Caribbean Roaming Pass and any associated usage from roaming

- Other services not associated in your bundle. E.g Directory Services: 6411

- Handset purchases

You should also note that if your plan has an allotment of minutes, data and SMS messages and your usage exceed these amounts or any fair usage policy is quoted, any such additional charges will be reflected in your bill. Further, if you roam without activating a roaming plan, such additional charges will also be reflected on your bill. Factors such as these will result in your bill being higher than expected.

Q. How can I check my current bill balance?

A. Individuals attached to an account can check their own current balance by dialing *120# on their Digicel mobile. Business Account holders now have access to our Digicel Business Portal which will only show individual balances for the current cycle. The portal is available at https://service.digiceltt.com/digicel-business.

Q. How can I check my last bill balance?

A. Business Account holders can view their company last three bills via the Digicel Business Portal.

Q. What happens if I do not pay my bill on time?

A. If your bill is not fully paid by the Payment Due date, your account will become one way barred. Late fees will be applied monthly once there is a balance brought forward. Monthly subscription will continue to be applied until the account is in arrears. Please note that outstanding amounts are registered with A.V. Knowles. As such, should your institution use A.V. Knowles when completing a credit check, Digicel (TandT) Ltd will be located.

Q. What information can I access via the Digicel Business Portal?

A. Only Digicel Business Account Holders can access the Digicel Business Portal here:

https://service.digiceltt.com/digicel-business to view invoices, make payments, manage subscriber accounts: Add roaming plans and temporary increase credit limits (if there is an outstanding balance, credit limit adjustments will not be available until the bill is cleared off).