Managed Services

Managed Services

Digicel Business Managed Service is based on global standards and best practice methodologies. We base all our processes on the ITIL V3.0 framework and world class proactive monitoring tools which provide effective visibility, management of information on the services and infrastructure performance, availability and uptime. These processes and services ensure we can provide our customers with the highest level of support available.

 

Digicel Business Managed Service support includes:

 

  • A professional Single Point of Contact (SPOC) through our 24 x 7 Service Desk
  • In-life technical support initiated from the customer through Digicel Business Manages Service Centre (MSC), as required
  • Technical support provided by IT professionals within Digicel Business’s engineering teams (advanced level 1, 2 & 3 support)
  • 3rd level support also provided through our hardware vendors, partners and strategic alliances.

 

 

Our 2nd and 3rd line specialists have an average of 9+ years industry experience with accreditations in HP, Microsoft, Citrix, Cisco, Oracle, VMware and other key technologies relevant to the provision of a Managed Service to our customers.

 

Digicel Business Managed Services provides a predictable monthly cost to your business with the aim of reducing your normal OPEX spend.

 

Digicel Business Managed Services can be your outsource partner in the following areas:

 

  • Data Centre
  • Cloud Solutions
  • Virtualisation
  • ITIL Service Desk services (Level 1, 2 & 3)
  • Systems Integration & Professional Services
  • Systems Monitoring and Management
  • IP Surveillance
  • ICT security services
  • Network Lan and Wan monitoring

 

Added to this is our list of Digicel Business Professional Services:

 

  • Design and Build Services
  • Pre-sales consultancy (product agnostic)
  • High and Low level solution designs
  • Project and Business Analysis
  • Project governance