IT Managed Services

Digicel Business Managed Services offer world class Networked IT Services, with best of breed vendor partnerships and industry leading certification. Our state-of-the-art Network and Security Operation Center (NSOC) provides proactive maintenance, monitoring, managing and problem resolution the 24x7x365. Based on the Information Technology Infrastructure Library (ITIL) process our NSOC offers ease of mind while ensuring the service levels agreements. We focus on maintaining connectivity, up-to-date systems, immediate remediation, documentation and live access to advanced reporting. Our main goal is to help business IT operations avoid the hassle of day-to-day network administration and focus on their business objectives.

Business Benefits of Managed Services:

·         Reduces costs, including traditional service fees, hardware, IT operations, and transport

·         Eases adoption of new business processes

·         Increases levels of support and network availability without additional staff

·         Makes the IT budget more stable and predictable

·         Provides access to the latest technology with limited risk

·         Provides access to an enhanced skills base

·         Makes it easier to adapt to changing business conditions

·         Enables the IT group to focus on strategic services