Cloud Telephony
Digicel Cloud Telephony is a business telephony service that is hosted in Digicel’s Tier III Certified Data Centre rather than an on-premise IP-PBX system. As the name implies, Cloud Telephony service uses VoIP technology to deliver the voice and unified communication services to the users of the enterprise. The service is delivered via fixed, mobile, broadband and narrowband circuits and can deliver a vast array of productivity features that have only been available to a select few large enterprises that could afford high-end unified communication solutions.
1. No capital investment required: Businesses lease all the components of the business unified communication service so they have no capital exposure.
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3. Flexibility: When buying an on-premise solution businesses are bound by the capabilities of the various components of the solution (scale, performance etc). This leads to over-specification of many components to meet their current and future needs which in turn increases the capital investment level. A Cloud Telephony solution can be scaled to the exact dimensions of the business so eliminating “deployment waste” of an over-specified on-premise system.
4. Management: All hardware is maintained by the operator and there is a much lower amount of personnel needed to run the network.
5. Access to features that only large IP-PBX systems offered to date: Many smaller PBX systems only offer a small range of features but a Cloud Telephony service can deliver a comprehensive UC feature set which significantly increases business productivity.
6. Lower trunk costs: When a call comes into a premise-based PBX and the called party is busy, then a trunk circuit is used up. This means that the dimensions of the trunk need to be sized for active and uncompleted calls – consequently the business buys a bigger trunk than they need. In a Cloud Telephony service all calls are held in the network cloud thereby lowering the costs of the access circuit to the business.
7. Increased productivity: Businesses can gain access to powerful unified communication features which vastly increase the productivity of their staff. For example, if an important customer calls before or after hours, the Cloud Telephony system can ensure the call is handled in the best possible manner rather than being dumped into voice mail.
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